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HOME
COLLECTION WHAT
IS A PASSCHAL BAG OUR STORY
PRESS
EVENTS
CONTACT |
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customer service
●purchasing
●shipping
●returns
●privacy
●our guarantee
●sales tax
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purchasing
Our
shopping cart is easy to use. We accept Visa, MasterCard
and American Express, or you
can call us toll free at
888-618-8619,
7 days a week from 9:00 -6:00 EST.
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shipping
When you place your order we will process it as
quickly as possible. Please keep in mind our bags are
handmade and may take up to 3 weeks to ship. When your
order is shipped, you will receive tracking information
alerting you that your order is on it's way.
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returns
At Passchal, the quality of our handcrafted products and the
satisfaction of our customers is of up most importance to us.
Products can
be returned up to 14 days after purchase for a refund or
exchange
less shipping and handling fees. A 20%
Re-stocking fee will be charged to all merchandise that is
returned.
All returns must be sent back in original condition and
packaging.
No exchanges or refunds
on sale items.
Shipping fee is
nonrefundable for any return.
All returns must include a
Returned Merchandise Authorization number (RMA),which is
supplied by us. Please call
888.618.8619 or email us
at
passchal@passchal.com
for a RMA number.
We
will refuse shipment if there is no RMA or the returned package
does not conform to the
requirements above.
Please be sure to ship your item by traceable mail. This service
is offered by UPS, USPS, and other carriers. Please include a copy of your sales receipt or packing slip,
and send to:
Passchal
6630 Hopkins Road
Richmond, VA 23234
888.618.8619
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privacy
We will NOT sell,
share or rent our customer information to other companies or
organizations for ANY reason. Any information gathered by
us is used solely to deliver your purchase.
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our
guarantee
All Passchal products will be
free from defects in materials and workmanship. If
our products do not measure up to this standard, Passchal will
either repair or replace the defective products.
This warranty does not cover any damage caused by normal wear
and tear, misuse, or abuse
as determined by Passchal Products. This warranty is for 50,000
miles or life, whichever comes first!
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sales tax
Because we
are located in Virginia, all orders shipped to addresses in
Virginia are subject to 4.5% sales tax. Otherwise, there
is no tax.
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© 2008 Passchal Products, LLC ●
For
assistance, call 1.888.618.8619 ●
Policies
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